Este aqui está muito bem, mas não posso dizer o mesmo da minha experiência anterior!!!
Um mês de espera, um telemóvel bloqueado e um serviço de apoio ao cliente que goza com a gente
Deixo esta avaliação para alertar para as práticas do serviço de apoio ao cliente da Back Market. A minha experiência foi uma sucessão de falhas profissionais:
12 de maio: Encomendei um telemóvel... que nunca chegou. Após a reclamação, tive de esperar novamente.
12 de junho (1 mês depois): O segundo telemóvel chega finalmente, mas está totalmente bloqueado e inutilizável.
A devolução: Devolvo o aparelho, solicitando expressamente uma troca. Entretanto, invisto uma quantia considerável numa capa e num vidro temperado adequados a este modelo.
O baque: a Back Market ignora a minha escolha e obriga-me a aceitar o reembolso. Fico sem telemóvel e com acessórios novos que não me servem de nada.
O serviço de apoio ao cliente? Inexistente.
Perante este prejuízo, a única proposta deles é um código de desconto de 5%... que eu já tinha utilizado há 15 dias numa outra compra! É o mesmo que dizer que o gesto comercial é de 0 €.
Se compramos produtos recondicionados, é por falta de meios para comprar novos. A Back Market esquece-se completamente disso, menosprezando os seus clientes fiéis. Nunca mais. A evitar.
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