My average experience with this order is not directly related to BackMarket itself, but rather with the particular vendor - Agence Grey. It took them 10 whole days to send my order (though I received an email stating the laptop is packaged and ready to be shipped right on the next day), and only with intervention with the BackMarket customer service agent the actual vendor finally sent my order. Laptop is corresponding to description as to technical details. Rearding appearance - it´s clear, that stickers have been placed on the keyboard (for some reason spanish, though it´s stated to be french layout), as well as on the body of the laptop itself - and there are some areas, where that sticker is not well placed and is "bubbly". But overall okay. I believe BackMarket should place strict guidlines/timeframes with its vendors as of shipping out orders, because I have seen many negative evaluations with this regards of Agence Grey.